Singapore Transport Voucher : Getting around Singapore just became more affordable for qualifying families. The government has stepped up its support by increasing transport vouchers from $50 to $60 per household in 2025, while also making more families eligible than ever before.
If you’re wondering whether your family qualifies or how to claim your voucher, this guide walks you through everything you need to know about the Public Transport Voucher program.
What’s Changed This Year
The government recognizes that transport costs impact family budgets significantly. With public transport fares increasing by 6% in December 2024, officials responded by enhancing the voucher program in meaningful ways.
Your household can now receive $60 instead of the previous $50 amount. Additionally, the income threshold increased from $1,600 to $1,800 monthly household income per person. This change alone means approximately 60,000 additional families now qualify for support.
Who Can Apply for the Transport Voucher
Understanding eligibility helps you determine if your family should apply. The criteria are straightforward but specific.
Your household qualifies when your monthly household income per person stays at or below $1,800. This calculation includes all household members’ combined income divided by the number of people living in your home.
Your family must include at least one Singapore Citizen or Permanent Resident. The vouchers target resident households specifically, ensuring support reaches families who call Singapore home.
You’ll receive one voucher per household regardless of family size. Whether you live alone or have multiple family members, each qualifying household gets the same $60 voucher amount.
How the Application Process Works
The program operates through two distinct stages, designed to ensure previous recipients maintain their support while welcoming new families.
Stage One (Completed in December 2024) About 270,000 households who received vouchers in 2023 and still meet income requirements automatically received their new vouchers. These families didn’t need to reapply – their vouchers arrived by mail or digital notification.
Stage Two (January 14 – October 31, 2025) If your family didn’t receive a voucher in Stage One but meets the requirements, you can apply during this extended period. The application window gives families plenty of time to submit their requests.
You have two application methods available. Apply online through the official government portal, which offers convenience and faster processing. Alternatively, visit your local Community Centre or Club for in-person assistance, especially helpful if you need guidance completing the application.
Families who slightly exceed the income limit can submit appeals during Stage Two. The government recognizes that circumstances vary, and appeals provide flexibility for households needing additional support.
Step-by-Step Application Guide
For Online Applications: Start by visiting the official government portal using your SingPass login. The digital application typically processes faster than paper submissions.
Complete the application form with accurate household information including income details and family composition. Double-check all information before submitting, as errors can delay processing.
Submit your application and note your reference number for future correspondence. The system will provide confirmation of successful submission.
For In-Person Applications: Locate your nearest Community Centre or Club using the government’s location finder. These centers offer personalized assistance throughout the application process.
Bring necessary documents including identification and income verification. Staff can help ensure your application is complete and properly submitted.
Ask questions if any part of the process seems unclear. Community Centre staff are trained to help residents navigate government programs effectively.
Redeeming Your Transport Voucher
Once approved, you’ll receive notification within four to six weeks of application. The notification letter serves as your actual voucher and contains specific redemption instructions.
Your voucher offers flexible redemption options designed for convenience. Use the SimplyGo app on your mobile device for instant digital redemption. Alternatively, visit any SimplyGo Kiosk, Top-Up Kiosk, or Assisted Service Kiosk throughout Singapore’s transport network.
For those preferring personal service, SimplyGo Ticket Offices and Ticketing Service Centres provide staff assistance with voucher redemption.
The voucher works with various fare cards and passes. Top up your existing travel cards or purchase monthly passes using your voucher value. All household members can benefit from the voucher regardless of who received the notification letter.
Important Dates and Deadlines
| Key Information | Details |
|---|---|
| Application Period | January 14 – October 31, 2025 |
| Voucher Value | $60 per household |
| Income Threshold | $1,800 monthly household income per person |
| Voucher Validity | Until March 31, 2026 |
| Processing Time | 4-6 weeks from application |
| Appeal Deadline | October 31, 2025 |
| Eligible Households | Must include at least one Citizen/PR |
Special Circumstances and Appeals
Some families might face unique situations affecting their eligibility or application. Understanding these scenarios helps ensure you receive appropriate support.
If your family received vouchers in 2023 but didn’t get one in December 2024, several factors might explain this. Your registered address might have changed in official records, requiring updates through your Community Centre.
Multiple families sharing the same registered address can create confusion in the system. The program defaults to sending vouchers to the oldest previous recipient at each address, but separate households can clarify their status during Stage Two.
Recent income changes might affect your eligibility differently than expected. If you lost employment or experienced income reduction after the cutoff date for automatic distribution, you can apply or appeal during Stage Two.
Maximizing Your Voucher Benefits
Your $60 voucher provides substantial transport savings when used strategically. Consider your family’s travel patterns to optimize the benefit.
Families using public transport daily often find the voucher covers roughly two weeks of regular commuting costs. Parents can use the voucher for children’s school transport or family weekend activities.
Senior family members benefit significantly from voucher support, especially those relying on public transport for medical appointments and social activities. The voucher helps maintain mobility and independence for older relatives.
Students commuting to schools, polytechnics, or universities can stretch the voucher further by combining it with existing concession fares. This combination provides excellent value for education-related travel.
What Happens After Application
The government processes applications systematically, reviewing each submission for eligibility compliance. Processing typically takes four to six weeks, though complex cases might require additional time.
Successful applicants receive notification letters containing redemption instructions and voucher codes. Keep these letters safe, as they contain important information needed for voucher use.
If your application is declined, you’ll receive notification explaining the reason. Common reasons include exceeding income thresholds or documentation issues. You can address these concerns and reapply if circumstances change.
Appeals remain available throughout Stage Two for families believing they qualify despite initial rejection. Community Centres provide guidance on strengthening appeal applications.
Getting Additional Help
Community Centres serve as primary support points for families navigating the voucher program. Staff receive training on program requirements and can clarify confusion about eligibility or applications.
Families under ComCare assistance programs automatically receive additional transport vouchers, providing extra support for those already receiving government aid.
If you experience difficulties with the application process or have questions about your specific situation, don’t hesitate to contact your local Community Centre. They’re equipped to provide personalized assistance and ensure eligible families receive their vouchers.
The transport voucher program represents Singapore’s commitment to supporting families through challenging economic times. By understanding the requirements and application process, your family can access this valuable benefit and maintain affordable mobility throughout the year.
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